Groceries are essential household supplies. While many go to physical stores, online groceries have been building a good consumer base for some time. The ongoing lockdown shows the degree of possibilities of these virtual stores. Also, these stores are expected to stay relevant even after things go back to normal; the reason being the busy schedule of the urban population.
The grocers need to maintain a competent price and prompt delivery for sustenance. Consumers generally switch from one online grocery store to another for bad timing and billing issues. Though grocery retailing is a low margin business, good customer service, growth in customer base, and customer retention can establish a healthy cash profit possible.